We also value your feedback and suggestions — they help us continually improve the Car Loan Finance Online experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Follow us!
We are a proud member of the Financial Services Online network!
Connect with us on your favourite social media platform for the latest financial news, views, tips, tricks, resources and information.
In the world of personal finance, a credit score plays a pivotal role in determining your borrowing power. But what exactly is a credit score? Simply put, it's a numerical representation of your creditworthiness, based on an analysis of your credit files. This score helps lenders assess the risk of lending you money or extending credit. - read more
Welcome to a beginner's guide to saving for your first car! Buying a car for the first time is an exciting journey, filled with anticipation and, sometimes, a bit of anxiety. Rest assured, you are not alone on this path. Many Australians have taken these steps before you, and with the right strategies, you can turn this experience into a rewarding achievement. - read more
Welcome to our comprehensive guide on business car loans! Whether you're an entrepreneur or a small business owner in Australia, understanding the ins and outs of vehicle loans can be immensely beneficial. Our goal is to provide you with practical insights and tips to navigate the financial landscape with ease. - read more
Refinancing your car loan can be a game changer for your financial health. But what exactly does it mean? In simple terms, refinancing involves replacing your current car loan with a new one, usually to secure better interest rates or more favorable terms. - read more
In a groundbreaking development for Australia's transport sector, Volvo Group Australia has announced plans to manufacture the nation's first heavy-duty electric trucks at its Wacol facility in Brisbane. This initiative is part of a significant collaboration with logistics giant Linfox, which has placed an order for 30 of these innovative vehicles. - read more
In a significant move towards sustainable transportation, the Clean Energy Finance Corporation (CEFC) has partnered with Volvo Group Australia to introduce a $70 million financing package aimed at accelerating the adoption of electric trucks across the nation. This initiative is designed to address financial barriers that have traditionally hindered the uptake of electric heavy vehicles. - read more
In a significant advancement for sustainable logistics, Toll Group has launched five new Volvo FE electric trucks in Perth, marking a substantial expansion of its national heavy electric vehicle program. This initiative is undertaken in partnership with Asahi Beverages and aims to enhance metropolitan beverage distribution while reducing carbon emissions. - read more
Extreme weather events are increasingly disrupting global shipping routes, leading to extended voyage times and heightened risks for marine insurers. In Australia, these disruptions are particularly concerning given the nation's reliance on maritime trade and the popularity of personal watercraft among enthusiasts. - read more
Debt Consolidation: Taking advantage of lower interest rates that may be available by the grouping of multiple loans into one, lower interest rate loan.
